| Quality of Service | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |
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| Website | Ease of Navigation and Finding Information | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |
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| Website | Relevant and Helpful Information | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |
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| Friendliness of Staff | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |
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| Timeliness and Professionalism of Response | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |
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| Clarity, Accuracy, and Usefulness of Information Provided by CCIDC | Excellent | Very Good | Good | Fair/Neutral | Poor | Not Applicable |