RESCHEDULING, NO SHOWS, ETC:
If for any reason you are unable to attend your Exam it is YOUR
responsibility to inform us as soon as possible.
If you have not scheduled your testing date with Castle Worldwide then there will be NO fees associated with the transfer. If you have scheduled your IDEX California Exam Date with Castle Worldwide, please take note of the following fees associated with the transfer of you exam:
Rescheduling within the same test window: You may reschedule a test
appointment within the same test window up to four (4) business days in advance of your original test appointment. Reschedule requests are not accepted within four (4) business days of your
scheduled testing appointment. The reschedule request can be submitted through Castle's online scheduling system through the same link provided on the original NTS. A $50.00 fee will apply
and the fee must be paid online at the time of the request.
Rescheduling to a different testing window: If you wish to reschedule
(transfer) to another test window, you must cancel your current test appointment by accessing the link provided in the original NTS. The cancellation fee of $50.00 must be received by at
least four (4) business days in advance of your appointment. You must contact CCIDC at (888) 278-6337 (toll free) to inform them you are transferring to the next test window after you have
NO SHOWS: All no-shows, those who fail to show up for a test
appointment at a test site, will be required to pay an additional $375.00 test fee before they can reschedule. Note: A no-show will not be allowed to reschedule within the same test window they failed to show up for. They will be required to reschedule for another test window. The fee must be paid to CCIDC prior to obtaining a rescheduled test date.